Log in and connection issue

[Hidi1982]

Hi, 

I haven't been able to log in on the app because it says I'm not connected to the network. I'm not able to reset my password. It gives me this message

"Password recovery is disabled

Please setup your password recovery configuration firstly"

I tried logging in on the website and resetting my password however it is not letting me move forward. 

My wifi still works. The APs light are green. I just can't manage my network and there is only one log in destination on there. 

Do you have any suggestions? Do I need to start the whole process of configuring/setting up the network over just like the first time? 

[Imran_ruckus · Accepted solution]

Hi @Hidi1982 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. The Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[inkmark]

I've included the IP address I got from the scanner, and I'm also seeing configure.me wifi, which I believe is related to the system, but nothing happens when I connect to that as well. 

[pinky_ruckus]

Hello @inkmark 

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[inkmark]

Pinky Rajendran, 

Yes, I still need assistance. I am not able to connect to my network to manage it from the app or website. I did not receive a response to the requested screenshots or the following steps to get this remedied. 

Thanks

-Mark

[pinky_ruckus]

Hello @inkmark ,

Thank you for the response.

Could you please share the screenshot of the IP address scanner showing the IP address of all Ruckus devices?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[inkmark]

Sure I can reupload it.  I'm only seeing these two Ruckus. I also have started seeing this wifi as well.