Log in and connection issue

[Hidi1982]

Hi, 

I haven't been able to log in on the app because it says I'm not connected to the network. I'm not able to reset my password. It gives me this message

"Password recovery is disabled

Please setup your password recovery configuration firstly"

I tried logging in on the website and resetting my password however it is not letting me move forward. 

My wifi still works. The APs light are green. I just can't manage my network and there is only one log in destination on there. 

Do you have any suggestions? Do I need to start the whole process of configuring/setting up the network over just like the first time? 

[Imran_ruckus · Accepted solution]

Hi @Hidi1982 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. The Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[inkmark]

I only included the screen shot for one of the IP's but i get the same message for both IP's

[pinky_ruckus]

Hello,

Thank you for the response.

I understand that you are getting error for both the IP addresses.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[inkmark]

Hello, 

Here are the photos. I've attached two photos of the lights; it is upside down, and it's hard to see the lights and text in just one photo. I used flash, which washed out the lights.  I also added text for what is connected. Everything that is connected is currently working. Let me know if you need anything else. 

[inkmark]

Howdy, 

Just following up on this request. 

Thanks,

-Mark

[pinky_ruckus]

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