Limited/No internet since brief power outage

[bbradley01]

I have a Lennar home with a Ruckus ICX 7150-C12P Switch and 2 R510 aps. 

A week ago we had a brief interruption in power (5-10 seconds). Since then, our wireless internet is barely working and most of the time is not working at all. I have looked through the forum and switched the boot sequence but that did not work. I hard reset the aps and switch, deleted and reinstalled the wifi networks through the unleashed app and still have not found a solution. In the unleashed app it shows the APs as connected and broadcasting wifi but the switch is 'disconnected'.

The internet is working perfectly fine through my internet provider.

Any ideas on how to fix this?

Thanks!

[Imran_ruckus]

Hi @bbradley01 

Greetings!!!

Thank you for the update.

If you have an SPS image on your Switch’s primary partition, the process explained in my previous post should work. 

Please follow the process once again and repeat the process. Also, there are step-by-step screenshots shared in the previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[bbradley01]

I have tried this process 5 times, I get the same result each time. It does not work.

[Imran_ruckus]

Hi @bbradley01 

Thank you for the update.

Did you reload/reboot the Switch after saving the boot image to primary, as shown in the below screenshot?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[bbradley01]

Yes, I rebooted it each time. I followed all the instructions exactly as given to me. 

[Imran_ruckus]

Hi @bbradley01 

Thank you for the response.

If it is not getting fixed on the web GUI, please try to access your Switch via CLI (SSH or Telnet).

I would suggest using Windows Laptop/PC if you have one. Below is the guide link explaining the process to get access to the CLI.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.