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Limited/No internet since brief power outage

bbradley01
New Contributor

I have a Lennar home with a Ruckus ICX 7150-C12P Switch and 2 R510 aps. 

A week ago we had a brief interruption in power (5-10 seconds). Since then, our wireless internet is barely working and most of the time is not working at all. I have looked through the forum and switched the boot sequence but that did not work. I hard reset the aps and switch, deleted and reinstalled the wifi networks through the unleashed app and still have not found a solution. In the unleashed app it shows the APs as connected and broadcasting wifi but the switch is 'disconnected'.

The internet is working perfectly fine through my internet provider.

Any ideas on how to fix this?

Thanks!

1 ACCEPTED SOLUTION

Hi @bbradley01 

Thank you for the response and the information you shared. 

As discussed earlier, this issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

 

Example: 

VIDEO LINK AS REFERENCEhttps://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

After the above process, the issue should be fixed.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

20 REPLIES 20

This did not work. When deleting and adding the switch I get the following prompts.

Screenshot 2023-05-15 at 8.23.27 PM.png

Then a second switch pops up that says "pending"

Screenshot 2023-05-15 at 8.23.49 PM.png

Screenshot 2023-05-15 at 8.24.02 PM.png

Screenshot 2023-05-15 at 8.24.31 PM.png

Screenshot 2023-05-15 at 8.24.17 PM.png

 Then I delete the 2nd switch that popped up and am left with the "failed to ping" error that I had to begin with:

 

Screenshot 2023-05-15 at 10.24.44 PM.png

 

I have tried this process 2-3 times and get the same result each time. 

Hi @bbradley01 

Greetings!!!

Thank you for the response and update. 

Apologies for the delayed response.

Could you please log in to the Switch on the Web and share a screenshot showing the below information?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Screenshot 2023-05-17 at 5.57.46 PM.png

Hi @bbradley01 

Thank you for the response and information. 

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please follow the process as per the link shared below to bring your partition to the primary which is on SPS Code.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Step-by-step screenshots below:

Above process should fix your issue. 

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

This did not work. The only difference in the screenshots you sent me to what I saw was that on the 'Boot Sequence' page, I already had the primary flash as the first instruction (see screenshot) I deleted it and added it back per the instructions. However, this did not fix the problem. 

Screenshot 2023-05-17 at 9.16.35 PM.png

When going  back to the original screenshot you asked for, the running image is still "SPR08090d"

Screenshot 2023-05-17 at 9.19.05 PM.png

 The internet is still not functioning...