Lennar home WAP not connecting

[MP]

Have Lennar home, downstairs AP works just fine, upstairs AP will not connect. Home from 2021. Cannot get into unleashed. When power cycling upstairs AP the pwr light flashes green and ctl flashes green for about 1-2 minutes then pwr goes red and does this all over again constantly. Cabling is good back to the switch, just need to get the upstairs AP back on the network. Please help

[MP]

Following up on this. Still having issues from the initial post.

[Yarenis]

Hi @MP 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,

RUCKUS | Lennar Home Community Support

[Yarenis]

Based on the symptoms, the AP is not completing the boot process. Since you already moved the cable to another switch port and the AP shows the same behavior (PWR blinking green → CTL blinking green → PWR turns red after 1–2 minutes → reboot loop), the next troubleshooting steps should focus on AP recovery and eliminating possible cable or power-related issues.

1. Perform a factory reset:

Disconnect power from the AP.

Press and hold the reset button.

Apply power while continuing to hold the reset button.

Continue holding the reset button until the LED pattern indicates that the reset process has started.

Allow several minutes for the AP to complete the reset process and reboot.

Reference:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

2. If the issue persists:

We need to determine whether the issue is related to the Ethernet cable or the AP itself. Since you already tested the AP on a different switch port and the behavior remained the same, the next step will be to swap the connections with a known-working AP.

Please connect the non-working AP using the same Ethernet cable and switch port currently used by the working AP. This will help us confirm whether the issue follows the AP or remains with the network connection.

Best regards,

RUCKUS | Lennar Home Community Support

[MP]

I did the reset in step 1, still didn’t work.

I swapped the APs, put the downstairs working AP upstairs and put the Upstairs AP that isn’t connecting downstairs.

The AP that was downstairs cycled once plugged in upstairs and the AP connected right away with the upstairs cabling

The AP that upstairs that is now plugged in downstairs did the same thing it was doing upstairs and it never connected.

Need help ASAP on this. It seems to be the AP isn’t configuring to the network. Also still need to be able to get into unleashed