Lennar SmartHome Customer router issue

[HansMair]

We purchased a  new Lennar townhome in 2020 which included 4 Ruckus repeaters on each level. They are wired to the Ruckus router. We seem to be having issues with consistent connectivity. The Ruckus router is wired to Fios wifi. Aside from resetting the router which we've done several times, is there a fix that you can recommend to resolve this ongoing issue? Also, if we need to hire a technician, are there any recommendations for a qualified company? We live in Laurel, MD. Thank you in advance.

[david_chavarri1]

Hi @HansMair

If you have confirmed that connectivity to your ISP (Fios Wi-Fi) is working fine, it could be that your Ruckus ICX7150 Switch is running the wrong code (routing code) causing low connectivity to devices connected to the Unleashed Wi-Fi or wired to the Switch, to check this you must gain access to the Switch either via remote access using SSH or telnet or via the console by connecting your computer directly to the Switch with the USB/Type C cable, let me add the guides for the 2 scenarios.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

How to console in the ICX-7150-12c using a Windows Machine

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

How to Access an ICX Switch remotely via SSH or Telnet, using a Windows computer

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Access-an-ICX-Switch-...

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...