Lennar Ruckus connect problem

[Baker2289]

I'm having a problem with the Ruckus system not "connecting" Here is the specifics.

1) Purchased to home about 3 years ago and they system worked fine for that time.

2) About 2 months ago the city upgraded the main electrical meter. The power was out for about 15 seconds when they replaced it.

3) After the meter was replaced the Ruckus system was very slow to upload - download. Rebooted the system several times with no improvement.

4) Reset the master AP to factory default and recreated the wireless network - no improvement.

5) When performing a speed test more times than not it indicates that the network cannot be found or no internet connection available. AP(s) do show up on the unleashed app. Switch is not shown on the app.

6) Have not reset the switch to factory default.

System is ATT fiber to the ONT and ethernet cat 6 from the ONT to the ATT BG320 router. Ethernet Cat 6 from the modem to the switch.

Any help / advice would be appreciated. Thanks in advance.

[Baker2289]

will the factory reset allow me to assign new user and password?

[Baker2289]

How long should the system lights flash amber during the switch reset to factory defaults?

[Jayavidhya]

Hi @Baker2289 

By following the above steps mentioned in the previous posts, you can create a new password by which you can be able to login to the switch. Here I attach the guide on how to perform the password recovery steps.

Short Guide for password recovery : 

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Sw...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Baker2289]

Should the AP’s be disconnected prior to resetting the switch to factory settings?

should the AP’s be reset to factory settings after the switch is reset to factory settings?

thanks in advance 

[Jayavidhya]

Hi @Baker2289 

For factory resetting the switch you don't need to disconnect the AP. Here I attach the guide on how to factory reset the switch.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1.  Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Once you are done with the above step you can factory reset the AP by using the below steps.

For physical factory reset if you have two access points you need to disconnect the cable of the one access points (which is in good condition) and leave the other one in connected state ( in which you are going to perform factory reset). Once you are done with the factory reset make sure everything is good and reconnect the access point back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community