Lennar Ruckus Wireless not stable and slow

[roshanbhandary]

Hi,

I have been having issues with my Ruckus Wireless and it continuously drops connection. Have one ruckus wireless switch with 2 access points. Sometimes the AP ends up turning "Yellow" and post reboot it turns "green". Sometimes it needs 2-3 restarts to get it in to green from yellow.

Currently both Access Points are showing green , but the Ruckus wireless POE has one port which is "Green" and the other one is "Yellow". I opened up the browser link to the ruckus portal and its shows the yellow port as "Up with Warnings". Please help as I work from home and the internet connection is not stable

Regards

Roshan Bhandary

[pinky_ruckus · Accepted solution]

Hello @roshanbhandary ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

1. For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac 
2. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[roshanbhandary]

IP - Switch is 192.168.254.74

Please find screenshot below

login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server
SSH@ICX7150-C12 Switch>enable
No password has been assigned yet...
SSH@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3809S1MX
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c^C
SSH@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1031196672
SSH@ICX7150-C12 Switch#

[pinky_ruckus]

Hello @roshanbhandary ,

Thank you for the response.

Please use any internet based speed test on the web browser and share the results.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[roshanbhandary]

Also please let me know why one the port is in yellow status and the other is in green as expected

[pinky_ruckus]

Hello @roshanbhandary 

Thank you for the response.

We are working on this and will get back to you once we have an update.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @roshanbhandary 

Thank you for your patience.

Could you please confirm the speed your ISP offer?

Also, we need to check few more configurations from the Switch.

As you are aware of the  IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.