Lennar Ruckus Switch SYS light is Orange, reset doesn't work, can't connect through cable

[Vladk]

Hello,

I have an issue with my switch ICX-7150-C12P. I just recently moved to Lennar home. My APs are not wirking and switch is having orange light for SYS and green light for PWR. I tried reset it, probably, 5 times, it's just keep blinking orange, even left it overnight (following reset steps here https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy... ) then I tried connect to it using Ethernet or/and usb-C with my MacBook, following steps described here https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71....  Please help

[Imran_ruckus]

Hi @Vladk 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck on boot mode with Amber SYST.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please attempt a hard reset using a paperclip 10-15 times. If this does not resolve the issue, the next step would be to perform a software recovery on the Switch. For detailed instructions on this process, please refer to the following RUCKUS Lennar Knowledge Base article:

Fixing RUCKUS Switch with an Amber/Orange Light on "SYST"

To access the Console, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Vladk]

Hello Imran, hard reset didn't work for me as I mentioned earlier and I can't connect to a console via ethernet nor usb-c. What would be my next steps?

[Vladk]

Hello, hard reset didn't work for me as I mentioned earlier and I can't connect to a console via ethernet nor usb-c. What would be my next steps?

[SAMMYT]

anyone had any success with this. I tried multiple reset but just keep blinking all the light. and downloaded the driver from above link and connected console port on 7150 using rj45 to usb A on windows laptop but unable to connect using putty to console.