Lennar Owner - ICX7150-C12P failing PoE and dropping connection

[Sac7119]

Need a new replacement switched sent covered by lifetime warranty

[rpatra3011]

Lennar Owner - I have similar issue..

[rkdean]

also a Lennar owner and having the same issue. I also work from home so very inconvenient to have connection dropped every few minutes.

[Yarenis]

Greetings!!! 

Thank you for contacting RUCKUS Lennar Home Community. 

Hope you are doing well 

As this case is raised by @ Sac7119

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support 

Thank you again for your understanding. 

Best regards, 

[Yarenis]

Hi @Sac7119 

I understand that the switch is dropping the Power over Ethernet (PoE) signal. Before proceeding with a unit replacement, we need to run a few diagnostic steps to determine whether this is a software or hardware issue.

Please follow the steps below to capture the necessary information:

1. Access the Switch: Log into the switch interface (via SSH or Console), let me add the guides for this.

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Default Admin Login Username/Password for RUCKUS ICX-7150-C12P Switches and Wi-Fi Access Points

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username...

2. Gather System Logs: Once logged in, please run and share the output for the following commands:

show version

show flash

show chassis

show inline power

show inline power detail

show log

Once we review these output details, we can identify the root cause and determine the next best step for resolution.

Best regards,

RUCKUS | Lennar Home Community Support