Lennar Home : Ruckus ICX 7150-C12P and 3 APs are not powering up after multiple reboots

[hdiyora]

Hi 

My ruckus system is not powering up , we do not have any lights in Ruckus ICX 7150 and in any APs. I have already tried multiple attempts to reboot whole system but nothings seems to be working. Please check below pictures for more details. Please help me fix this or guide me to right direction how i can resolve this. 

Thank you in advance ! 

[Imran_ruckus · Accepted solution]

Hi @hdiyora 

Greetings of the day!!!

Thank you for sharing the requested information and a video.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, Also, you tried to reset the Switch and you confirmed that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[hdiyora]

Thank you very much Imran ! 

[Imran_ruckus]

Hi @hdiyora 

Thank you for the response.

Please feel free to contact RUCKUS Lennar Home Community for the future queries.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.