Just moved into 2018 Lennar home with R510 access point - no longer supported

[wehttam77]

Following the Community advice I downloaded the Ruckus Unleashed app to my phone, factory reset the master R510 access point, connected to the Configure.Me-xxxxx WiFi network, the app acknowledged I was connected to the network, then I hit start and received a message saying "AP version not supported. Please upgrade your AP." (see image attached). 

Can someone help me with next steps?  I was never connected to the network before resetting because it required the previous owner's login credentials.  Appreciate any advice you can give.

[pinky_ruckus]

Hello @wehttam77 ,

Thank you for the response.

You may perform an upgrade on the Access points as requested in the previous post.

Kindly share a screenshot if you are getting stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @wehttam77 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[wehttam77]

I’m about to go through the steps now. Please do not close the case yet.