Intermittent and slow connection, some device working some taking forever

[mp2025]

I have Lennar Ruckus system installed. I am getting Intermittent and slow connection, some device working and some taking forever to load connection. sometime i am getting socket error. Please suggest how can i fix?

i got switch and access points installed in my home from Ruckus

[Imran_ruckus]

Hi @mp2025 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working with Intermittent Internet connectivity.

Please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[mp2025]

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

Its not new installation.

Yes it was and i was out of country. I believe there was power outage and when I came back it was having slowness and intermittent connection. Some device working for some time. And some were not able to connect if connect then work very slow.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

All lights are green

Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Yes its stable only issue if I connect with AP

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

3 AP installed in my home

AP1AP2AP3

Thanks

Mukul

[Imran_ruckus]

Hi @mp2025 

Greetings!!!

I trust this message finds you well.

As per the pictures you shared, your RUCKUS ICX-7150-C12P Switch and Access Points are in normal state.

After reviewing the case description, it appears that this problem may stem from a routing code issue on the RUCKUS ICX-7150-C12P Switch, particularly following a power outage.

To assist you in resolving this matter, I recommend consulting the RUCKUS Lennar Knowledge Base, where we have provided a self-help article addressing this specific issue. You can access the article via the following link: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please proceed with the steps outlined in the article, and do not hesitate to reach out should you encounter any difficulties along the way.

Thank you once again for your patience and cooperation in this matter.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[mp2025]

I tried to connect switch but did not get access remotely or usb-c. Please suggest?

mp@ms-mbp ~ % ssh admin@192.168.0.210

ssh: connect to host 192.168.0.210 port 22: Connection refused

mp@ms-mbp ~ % ssh super@192.168.0.210

ssh: connect to host 192.168.0.210 port 22: Connection refused

ping 192.168.0.210     

PING 192.168.0.210 (192.168.0.210): 56 data bytes

64 bytes from 192.168.0.210: icmp_seq=0 ttl=64 time=15.030 ms

64 bytes from 192.168.0.210: icmp_seq=1 ttl=64 time=2.834 ms

64 bytes from 192.168.0.210: icmp_seq=2 ttl=64 time=4.670 ms

64 bytes from 192.168.0.210: icmp_seq=3 ttl=64 time=4.417 ms

64 bytes from 192.168.0.210: icmp_seq=4 ttl=64 time=6.723 ms

^C

--- 192.168.0.210 ping statistics ---

5 packets transmitted, 5 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 2.834/6.735/15.030/4.328 ms