ICX7150 does not turn on; status lights do not show up

[spitla140782]

Hi,

I have a ruckus network set up in my lennar smart home. And two days ago, the internet was down for all my devices. After due analysis, i found that ICX7150-C12P switch is not turning on, I tried multiple power outlets and also performed the factory reset procedure listed in the support forum. However, the ICX7150 does not turn on and does not show any status lights. Can you please help?

[Jayavidhya]

Hi @spitla140782 

Greetings of the day,

Thanks for the detailed description,

For further troubleshooting steps please share the image of the switch and the access points showing the LED status and the cable connections,

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[spitla140782]

Hi,

Pls see the images of the ICX switch and the access points.

thanks,APTwo Status lightsAPOne status lightsICX Power connectionICX Status lights

[Jayavidhya]

Hi @spitla140782 

Thanks for your response,

Please plug your ICX-7150-C12P switch into a power outlet and send us a picture and video of the switch showing the light status and the power cord as mentioned below.

Here I attach the drive link for uploading the video.

https://drive.google.com/drive/folders/1yuQnbjc0n4PtYr_9fq_wW5BLOXXI71CK

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[spitla140782]

Can you provide me access to the google drive?

email is pitla.srinivas@gmail.com