ICX-7150 panel not working

[PaulP]

The icx7150- panel is not working. Will not give power to the indoor AP. I try to reset and still not working. There is no green lights on the panel. Only a blue light flashing on the bottom of the panel. I reset the panel unplugged and still no lights on. 
Can you tell me the warranty information?

[Imran_ruckus]

Hi @PaulP 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[PaulP]

Yes it was working last night. This morning when I woke up and looked is not working.

I do not see any lights when is pluged.

 

 

 

[Imran_ruckus]

Hi @PaulP 

Thank you for the response and the information you shared.

Please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in below VIDEO.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[PaulP]

I did what the video shows and still no lights showing up. The light will blink but go back to off.