ICX7150 does not provide power to PoE Ports

[Arturo]

Hi, I have a ICX7150-C12P switch serial #FEK3852Q196 that all of the sudden does not seem provide power to any of the PoE ports, so the two access points we have connected to the PoE ports do not turn on.

I tried power cycle and reset button a few times, but still same issue. The status lights on the switch seem to turn on correctly. However, the lights/indicators on the PoE ports and access points never turn on. 

Please advise,

Arturo

[Imran_ruckus]

Hi @Arturo 

Greetings!!!

Thank you for the response and the detailed information you shared.

As you mentioned and I can see from the screenshot you shared, there are lights on PWR and SYST, If there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Arturo]

Hi Imran, I tried the reset procedure several times as per your advise. However, all system lights just keep blinking amber, non-stop, after waiting several minutes, even I waited a few hours and still all lights blinking amber. I will try the software recovery process and keep you posted,

Thanks,

Arturo

[Imran_ruckus]

Hi @Arturo 

Thank you for the response and update.

Sure, please go ahead and perform the software recovery process and please let me know if you get stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Arturo]

Hi Imran, I've tried the software recovery process, but when trying to console with the switch, the system is just unresponsive. The PuTTY session is just totally unresponsive. Nothing displays in my telnet session when trying to establish serial connection, I just get a black screen,

Please advise,

Regards,

Arturo

[raymond_jender]

Make sure you are using the correct IP address.