I lost my wireless internet through AP. For reference, I still have internet service (wired and wireless through my spectrum modem/router).
I contacted Lennar/ring support and they were helpful to troubleshoot. We confirm the AP is good (by connecting directly to modem/router with external power, I can get a wireless signal from AP), checked ok the cable from switch to AP and reset system and individual components several times.
when connected through icx switch and rebooting, the AP power light keeps blinking green after completing the reboot process, with both lights (2.4 & 5) solid amber yellow; at this point I can’t get internet signal from AP.
lenar/ring support think problem is not hardware but rather a setting/software issue at the switch; since they couldn’t help me reset or troubleshoot further, their suggestion was to call ruckus directly. Called them but got the explanation they don’t provide phone support and direct me to this forum. Could you help me troubleshoot the switch?
Please see 3 attachments: Picture of the connection to the ICX with USB/C, screenshoot of putty attempt and another picture with the Moba attempt. In those two attempts, I can't get a connection from the ICX to the laptop, basically no prompt command from the switch