ICX7150-C12P Ports appear to be failing - RMA

[Spike]

I have an ICX7150-12CP with multiple ports that appear to be failing.  I have a R510 that was plugged into port 1/1/12 and showing a connection speed of only 10Mbps.   When the R510 was removed from ceiling and plugged directly into port 1/1/12 with a known good cable, connection speed would only show 10Mbps and would not connect.   Switch was power cycled and same behavior.  The R510 was moved to port 1/1/3 with same cable and the unit connected normally at 1Gbps. Configuration verified and no speed specific settings on the port.  Please provide RMA of switch.

[Spike]

Following up. Please advise on RMA

[Imran_ruckus]

Hi @Spike 

Greetings!!!

Apologies for the delay in the response.

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support