Ruckus ICX-7150 switch not powering on and has no status lights on

[Erlin]

My ICX7150-12P is not powering up. When I noticed it was off I unplugged and plugged it back into the same outlet and the status LEDS quickly flashed amber. I then plugged into a different outlet and the same thing occurred. I have submitted an RMA Request using this website https://support.ruckuswireless.com/contact-us by clicking on 'Request an RMA' and got a case ID 02177388. I took videos and pictures and tried to upload them to the case but after uploading them, they are not visible under the case. Any help is greatly appreciated.

[Imran_ruckus]

Hi @Erlin 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Erlin]

Hello Imran,

I have uploaded the pictures and video as requested to the google drive link you shared with me. Please let me know what else is needed from me to get my switch replaced. Thanks in advance.

[Imran_ruckus]

Hi @Erlin 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and Dead. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus · Accepted solution]

Hi @Erlin 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support