ICX7150-C12P Ports appear to be failing - RMA

[Spike]

I have an ICX7150-12CP with multiple ports that appear to be failing.  I have a R510 that was plugged into port 1/1/12 and showing a connection speed of only 10Mbps.   When the R510 was removed from ceiling and plugged directly into port 1/1/12 with a known good cable, connection speed would only show 10Mbps and would not connect.   Switch was power cycled and same behavior.  The R510 was moved to port 1/1/3 with same cable and the unit connected normally at 1Gbps. Configuration verified and no speed specific settings on the port.  Please provide RMA of switch.

[Spike]

Following up. Please advise on RMA

[Imran_ruckus]

Hi @Spike 

Greetings!!!

Apologies for the delay in the response.

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Spike]

[Imran_ruckus]

Hi @Spike 

Greetings!!!

Thank you for the update.

Could you please try running the commands below for port 1/1/12, which appears to be operating at a lower speed, and check if this resolves the issue?

enable

configure terminal
interface ethernet 1/1/12
speed-duplex 1000-full
end

Once done please share the output of commands:

show lldp neighbors detail

show inline power

Please let me know the outcome.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Spike]

Configuration from sh running after change:

interface ethernet 1/1/12
speed-duplex 1000-full
inline power power-by-class 3

Plugged R510 into port 1/1/12, output of show lldp neighbors below:

SSH@ICX7150-C12 Switch#sh lldp neighbors detail
Local port: 1/1/5
Neighbor: 54ec.2f31.fa90, TTL 103 seconds
+ Chassis ID (MAC address): 54ec.2f31.fa90
+ Port ID (MAC address): 54ec.2f31.fa90
+ Time to live: 120 seconds
+ System name: RuckusAP Pool
+ System description : "Ruckus T310C Multimedia Hotzone Wireless AP/SW Ve\
rsion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.5
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD

Local port: 1/1/8
Neighbor: 4cb1.cd1c.ffc0, TTL 112 seconds
+ Chassis ID (MAC address): 4cb1.cd1c.ffc0
+ Port ID (MAC address): 4cb1.cd1c.ffc0
+ Time to live: 120 seconds
+ System name: RuckusAP Maste
+ System description : "Ruckus H510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.4
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 100BaseTX-FD

Local port: 1/1/9
Neighbor: 348f.270d.2b30, TTL 112 seconds
+ Chassis ID (MAC address): 348f.270d.2b30
+ Port ID (MAC address): 348f.270d.2b30
+ Time to live: 120 seconds
+ System name: RuckusAP Garag
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.6
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 100BaseTX-FD

Local port: 1/1/10
Neighbor: 18fd.7405.3a21, TTL 106 seconds
+ Chassis ID (MAC address): 18fd.7405.3a1d
+ Port ID (interface name): ether5
+ Time to live: 121 seconds
+ System name: RouterOS
+ System description : "MikroTik RouterOS 7.21rc6 (testing) 2026-01-09 09\
:16:41 RB750Gr3"
+ Management address (IPv4): 192.168.1.1
+ System capabilities : bridge, router
Enabled capabilities: bridge, router
+ Port description : "bridge/ether5"
+ MED capabilities: capabilities
MED device type : Network Connectivity
+ 802.3 MAC/PHY : auto-negotiation supported, but disabled
Operational MAU type : Other

Local port: 1/1/11
Neighbor: c803.f502.d180, TTL 108 seconds
+ Chassis ID (MAC address): c803.f502.d180
+ Port ID (MAC address): c803.f502.d180
+ Time to live: 120 seconds
+ System name: RuckusAP Main
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.3
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD