ICX7-7150-C12P not fully rebooting all devices after new router/modem installation

[BB5]

Our internet router went bad and was replaced.  After being replaced, the Ruckus device is not booting up all devices.  The 2 wireless access points as well as a few other "smart home" devices that flow through the Ruckus switch are not receiving power or booting up.  how can I correct?

[Imran_ruckus]

Hi @BB5 

Greetings!!!

I hope this message finds you well. 

Thank you for your prompt response and for sharing the relevant information.

Upon reviewing the provided images, it appears that the RUCKUS ICX-7150-C12P Switch is currently indicating a normal operational status with regards to its lighting. However, it may be underlying issues pertaining to the functionality of the Switch's PoE (Power over Ethernet) ports, potentially resulting in the disablement of these ports and consequently, the failure to transmit power to the Access Points (APs).

In light of this, I recommend referring to the RUCKUS Lennar Knowledge Base self-help article linked below, which addresses troubleshooting steps specifically tailored to address this concern:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Should you encounter any queries or encounter any obstacles throughout the troubleshooting process outlined in the aforementioned resource, please do not hesitate to reach out to me for further assistance. 

Your patience and cooperation are greatly appreciated.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @BB5 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @BB5 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @BB5 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community