04-04-2023 05:48 PM
Hi,
I observed 1 of my AP is not getting power. Also, the APs are not providing internet. I saw on the switch that the ethernet ports are not lighting green color. So I started a console session with the switch. With the command `show inline power` I found that 6 of the 8 ports are showing `internal h/w fault`
Please help me with next steps. Is the switch having hardware failures?
Solved! Go to Solution.
04-16-2023 05:46 PM
Hi,
I finally got connected to the internet. Switch is working and APs are connected. Here is a recap of what happened.
This concludes the process.
I could have made the process complete sooner if I connect the router to the switch first and then see how things are going from there.
Also, confusing part for me is how the Switch reset back to factory mode and was unable to see status in the Unleashed app.
04-10-2023 11:26 AM
Hi @chai_999
Greetings of the day!!!
Thank you for sharing the requested information.
Based on the output of the command you shared, your ICX-7150-C12P Switch is on a latest UFI version and ports are not working due to a hardware issue with an error ‘internal h/w fault’. As this is a hardware issue, this unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.
Please follow the below steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
Lennar Home Community.
04-10-2023 01:00 PM
Hi Imran,
After I get the replacement switch, I would need some help with installing it. Who can help with that?
Thanks
04-10-2023 01:08 PM
Hi @chai_999
Thank you for the response.
You could reply to this same post, I will assist you with setting up your new RUCKUS Switch with other devices.
Please let me know if you have any queries in this regard.
Thank you again.
Best regards,
Imran Sanadi
Lennar Home Community.
04-15-2023 10:33 PM
Hi Imran,
I got the new switch. I connected the ethernet cables of my 3 APs to the switch. All 3 APs got the power now. All 3 APs are showing Recover.Me now. How to proceed?
Thanks
04-16-2023 05:46 PM
Hi,
I finally got connected to the internet. Switch is working and APs are connected. Here is a recap of what happened.
This concludes the process.
I could have made the process complete sooner if I connect the router to the switch first and then see how things are going from there.
Also, confusing part for me is how the Switch reset back to factory mode and was unable to see status in the Unleashed app.