ICX 7150 will not power on

[Djestes24]

My unit will flash lights when plugged in and then no other activity (green lights on front or ability to access via app). 

[Djestes24]

I still receive the same response as the time lapse images. Everything flashes after plugging in and then there are no LEDs illuminated. 

[Jayavidhya]

Hi @Djestes24 

Please let us know whether you have tried the factory reset or not. If yes please follow the below steps to solve the issue.

If the factory reset step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community
 

[Djestes24]

Yes I did try the factory reset. The results were the unit flickered lights and then nothing else occurred. 

the link to perform software recovery takes me to a “url not found” error screen. 

[Jayavidhya]

Hi @Djestes24 

Thanks for your response .

Please follow the below link to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

[Djestes24]

I cannot complete the software as the unit does not power on so I cannot establish a connection. While working through the software instructions I cannot get past the putty piece as it times out trying to connect.