ICX 7150 suddenly stopped Powering ON and no LED light indication at all

[Maapi]

Dear Ruckus Support Team,

I’m reaching out regarding a critical issue with my ICX 7150-C12P-2X1G switch. The unit now shows no lights at all suddenly and appears completely unresponsive and the APs are not powering on.

Here’s a summary of the troubleshooting steps I’ve already taken:

- Power cycled the unit multiple times using different outlets.

- Attempted a hard reset using the reset button.

- Verified that the power cord and outlet are functional.

- Observed no LED activity during startup or reset attempts. Except for a brief flash when reset and then no lights at all. 

 Please let me know if any further diagnostics are required or help with fixing this. 

Thank you for your support.

[pinky_ruckus]

Hi @Maapi ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is not turning on and you have tried disconnecting and reconnecting the cables and reset.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? 

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Maapi]

Hello - I have uploaded two videos to the location shared above. Pls check and revert.

[pinky_ruckus]

Hi @Maapi  ,

Thank you for sharing the requested  VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.