ICX 7150 stuck on boot mode after power outage

[Kona]

Hello. My Ruckus ICX7150 is tick in boot mode after a recent power outage. I have tried the reset many times to no avail. The suggested software recovery steps are probably beyond my limited computer skills.

My question is are there businesses who provide the service of getting these switches back up? If so, does anyone know of a business in the Sacramento CA area? Thanks. 

[pinky_ruckus]

Hi @Kona ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your RUCKUS ICX-7150 12P Switch is stuck in boot mode.

Also , you have performed reset multiple times .

As the reset was not performed successfully, the only option is to perform Software recovery.

I would request you to please initiate the  Software recovery process and we are always here to assist you in best possible way.

Please share the screen shot of the point where you getting stuck while performing the Software recovery. Also, please share a picture of the software recovery cable connections between Switch and laptop.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Kona ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Kona ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Kona ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community