ICX-7150 Dropping all Connections Multiple Times a Day

[diver19743]

I just had support help me to getting my ICX-7150 on the stable switching code. Unfortunately, all connections drop multiple times a day, My APs drop as well as wired connections like my television. I also can't download more than 10mb/s despite having a 2.5GB fiber connection to the internet. 

[Imran_ruckus]

Hi @diver19743 

Thank you for the response.

As per the Switch light status you mentioned, it is in a normal state.

Please note, we may need a picture the Switch showing all the Cable connections if we need to check at any steps of troubleshooting. As we have to follow our process to assist you better by getting all the required information.

For now, we will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[diver19743]

ICX7150-C12 Switch>Show Version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3849Q2H2
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 12 day(s) 13 hour(s) 21 minute(s) 37 second(s)
The system started at 02:28:12 GMT+00 Sat May 07 2022

The system : started=cold start

ICX7150-C12 Switch>SHow Flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 995295232

[Imran_ruckus]

Hi @diver19743 

Greetings!!!

Thank you for the response and the information.

As I can see your Switch is updated to a stable version.

Please share a picture of the RUCKUS ICX-7150-C12P Switch showing the light status and the Full cable connections to it’s ports as shown in the below screenshot.

And also please share the output of the below commands.

enable 

show inline power 
show interface brief

Please help us with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[diver19743]

ICX7150-C12 Switch>show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 14 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 non-standard PD
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 1800 15400 2P-IEEE Class 3 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 non-standard PD
1/1/8 On Off 0 0 n/a n/a 3 non-standard PD
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On On 5200 15400 2P-IEEE Class 3 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 7000 30800

ICX7150-C12 Switch>Show Interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 c0c5.20a0.de97
1/1/2 Down None None None None No 1 0 c0c5.20a0.de98
1/1/3 Up Forward Full 1G None No 1 0 c0c5.20a0.de99
1/1/4 Down None None None None No 1 0 c0c5.20a0.de9a
1/1/5 Down None None None None No 1 0 c0c5.20a0.de9b
1/1/6 Down None None None None No 1 0 c0c5.20a0.de9c
1/1/7 Up Forward Full 100M None No 1 0 c0c5.20a0.de9d
1/1/8 Down None None None None No 1 0 c0c5.20a0.de9e
1/1/9 Down None None None None No 1 0 c0c5.20a0.de9f
1/1/10 Down None None None None No 1 0 c0c5.20a0.dea0
1/1/11 Up Forward Full 1G None No 1 0 c0c5.20a0.dea1
1/1/12 Up Forward Full 100M None No 1 0 c0c5.20a0.dea2
1/2/1 Down None None None None No 1 0 c0c5.20a0.dea4
1/2/2 Down None None None None No 1 0 c0c5.20a0.dea5
1/3/1 Down None None None None No 1 0 c0c5.20a0.dea6
1/3/2 Down None None None None No 1 0 c0c5.20a0.dea7
mgmt1 Down None None None None No None 0 c0c5.20a0.de97

[diver19743]

Do you have next steps, this is becoming unusable?