ICX-7150 Dropping all Connections Multiple Times a Day

[diver19743]

I just had support help me to getting my ICX-7150 on the stable switching code. Unfortunately, all connections drop multiple times a day, My APs drop as well as wired connections like my television. I also can't download more than 10mb/s despite having a 2.5GB fiber connection to the internet. 

[Imran_ruckus]

Hi @diver19743 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[diver19743]

You have the problem statement wrong; I never stated the APs do not have power. They are just disconnecting, the SSID is still accessible, but one of the APs goes offline. Later one it will happen again, this time it will be the other AP. Every time I turn on my TV, it gives me a network error. 

1.) This is not a new installation which was inferred when I stated that I just had support work with me to get it on the preferred switch code.

2.) the Syst and Power lights and all wired ethernet connections are green. I am unable to provide photo evidence as this device is mounted to the wall with no access for photography.

3.) Yes my AT&T router is only 3 months old and is running the most up to date firmware. I have performed a speed test and I am getting what I expect out of a 2.5GB connection.

4.)2 APs which is a typical Lennar setup and the lights that should be green are green. See attached

Let me state again, that the APs disconnect from the switch as well as the wired connections, so I don't think the APs are the issue. The last case I opened was because my switch wasn't able to flash the firmware, so I do believe something is not working on the 7150. 

[Imran_ruckus]

Hi @diver19743 

Thank you for the response and the detailed information you shared.

Apologies, to assist you better we need a picture of the RUCKUS ICX-7150-C12P Switch showing the light status and the Full cable connections to it’s ports as shown in the below screenshot.

Please help us with a picture and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[diver19743]

As I have stated, I am unable to provide a picture without turning off my entire network which would have an impact on my wife's business. As I stated, all ethernet connections are green and the System and Power lights are solid green.