ICX-7150-C12P

[WaveWarden]

Hi all,

Similar to another recent report I saw here.

For the last 2 months, our Ruckus has been having problems. It started by going offline and I could reset it and it would come back online,  for the last 2 weeks, the Ruckus no longer powers the AP, hardwired Ring Doorbell, Smart Hub, or Kevo lock. When I reset the Ruckus the AP lights will come on briefly 1-12 minutes, but then it loses power and everything that just started working stops working again.  I’ve tried rebooting it, plugging it into different working outlets, but nothing works. We haven’t had any power outages or surges in the house nor in the area.

This unit came with our Lennar home, purchased in 2018, and it’s been working fine until 2 months ago.

[WaveWarden]

Hi,

When I reset the switch the access point lights come on and turn green. About 10 minutes after the reset all lights go out and the access point no longer works. 

[WaveWarden]

I still have video of this, but it won’t let me upload

[Imran_ruckus]

Hi @WaveWarden 

Greetings!! 

Thank you for your response.

As described in my previous post, the issue is related to the switch ports being disabled, which could prevent Power over Ethernet (PoE) from being delivered to the Access Points.

To investigate further, we will need access to the switch’s Command Line Interface (CLI) for troubleshooting.

For your reference, please consult the following RUCKUS Lennar Knowledge Base article, which outlines the troubleshooting steps:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

If you encounter any difficulties during the process, please don’t hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @WaveWarden 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @WaveWarden 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support