ICX-7150-C12P

[dhill]

Recently my AP's started to periodically lose power.  After doing some troubleshooting I noticed that when the ports on my switch were lit, the AP's worked.  If not, the AP's would not work.  Rebooting the switch would restore the AP's for a limited amount of time.  One AP would restore quicker than the other but eventually they both would go out.  I was able to log into the switch and see that the software has not been updated since we moved into our home in 2017.  I don't know if this could be causing the problem.  I also notice all admin states were on, but I do see a low voltage alert on the ports.  I have been rebooting the switch for several days now, but the AP's won't restore.  The port lights would blink sometimes when they were trying to boot up, but no lights at all now on the ports.  All other ethernet cables on the switch are working fine.  I have tried switching the ports the AP's are plugged into, but still get no power.

[dhill]

Also the instructions are for when you have an amber light on your switch...all of my lights are green.

[dhill]

Sorry it did say the status lights were in a normal status

[Jayavidhya]

Hi @dhill 

Thanks for your response,

As you mentioned that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

Please complete the below process and let us know the result.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

1. I) By IP Address of the Switch OR
2. II) By Console Access to the Switch

1. By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

1. Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

1. By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[dhill]

Here is the information from my telnet session.

[Jayavidhya]

Hi @dhill 

Thanks for your response,

Sorry for the inconvenience.

The images you have shared was not clear so please share the clear image of the screenshot as mentioned in the previous posts.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community