ICX 7150-C12P

[Ashleyrod]

Hi there,

power outage and now the switchboard and AP’s are not working properly. The switch is showing power and SYST is amber while the AP are completely not showing any lights. I have unplugged for awhile and plugged back in and waited but nothing. 

[Imran_ruckus]

Hi @Imran_ruckus 

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you tried factory reset using a paper clip as mentioned in my previous post? If yes, what is the light status on the Switch after that?

If the reset doesn’t work, we will have to perform a factory reset to the RUCKUS ICX-7150-C12P Switch as mentioned in my post previously. If you tried that as well, could you please share a picture showing the software recovery cable connections between the Switch and a Laptop?

Please help with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ashleyrod]

oh my I'm sorry I never replied back. Thought I did send my response.  well it didn't work and it kept telling me its not live. I followed the instructions and entered the codes like it said to and it kept reading not live. here is the photo

[Imran_ruckus]

Hi @Ashleyrod 

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As there is "host x.x.x.x is not alive" error,

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

When you turn off the firewall, please close the putty and restart it once again, restart the software recovery process from setenv IP configuration. (Please use exact same setenv IPs mentioned in the guide.

Please let me know if you are stuck at any point in the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Ashleyrod 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delay in response.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

As you mentioned and I can see from a picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ashleyrod]

I was able to get the status lights to flash and its plugged in to the computer but nothing is showing up.