ICX 7150-C12P will not stay on -blinks green then powers off

[Caryn740]

I have a Lennar smart home built in 2018. My ICX 7150-C12P will not stay powered on. When I unplug it in the green light blinks once then it immediately powers off. It will not stay on. I have read all of the troubleshooting posts but nothing has resolved my issue. I was told that I need to request an RMA. Please advise how I should proceed. Thank you. 

[Imran_ruckus]

Hi @Caryn740 

Greetings!!!

Thank you for the response and the information you shared.

Please unplug all the cables connected to the Switch. Plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Caryn740]

Hello, I am having difficulty uploading my videos and pics. Can you provide inst on how to use the link?

[Caryn740]

 

[Imran_ruckus]

Hi @Caryn740 

Greetings!!!

Thank you for the response and the update.

Please drag and drop your Video file when you see the below drive screen.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Caryn740]

Hello, I was finally able to upload the video to the Lennar shared drive. I had to use a desk top computer. 

Thanks, Caryn