ICX-7150-C12P: orange system light- won’t power access points

[AM15]

I’m having a similar problem this post: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P-displays-orang...

When I got to the ping step in PuTTY it says “ARP Retry count exceeded; starting again; ping failed; host 192.068.0.2 is not alive“

[AM15]

I tried this, but it still says "ICX7150-Boot>" instead of "switch" or "router" when I open a PuTTY session. Any ideas?

[Jayavidhya]

Hi @AM15 

Thanks for your response,

Now please try to enter the below commands in the ICX7150-boot> and check the results.

setenv ipaddr 192.168.0.3

setenv gatewayip 192.168.0.2

setenv netmask 255.255.255.0

setenv serverip 192.168.0.2

printenv

Or please follow the below link on how to perform the steps in detail and let us know the result.

• How to perform a Software recovery on an ICX7150 switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[AM15]

It still gives me the same response. Picture below:

 

[Jayavidhya]

Hi @AM15 

Thanks for your response,

Based on the troubleshooting done, seems that the management port is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[DiazFranknel]

I have the same error everytime like @AM15.

ARP Retry count exceeded; starting again
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

My firewall is off already. Closed Putty and did all the steps all over again and keep getting the "not alive" error