CommScope RUCKUS Community Forums

ksteph3 · ‎08-29-2024

I'm attempting to help a neighbor who as an ICX-7150-C12P that was installed in a Lennar home. On the Quantum router the ICX was showing as having and IP address, but I was unable to ping or telnet to that IP after connecting to the console port via RJ45.

I decided to remove the reservation from the Quantum router and reboot the switch. After the reboot, the switch is no longer showing an active IP address. The Quantum router is setup as the DHCP server, and the Ruckus has been set with a manual IP and DHCP turned off. The manual IP on the Ruckus seems to take me to the management console but points to an AP when I attempt to telnet into it. It seems like the console port should be accessed via the switch IP, but the switch is no longer pulling an IP. Do you have any suggestions?

I thought about factory resetting, but I didn't know if there was any configuration that would need to be done if I did a factor reset other than setting the IP again. Would the admin password for Ruckus also be reset if I did a factor reset?

Imran_ruckus · ‎08-29-2024

Hi @ksteph3

Thank you for the response and the update.

Please unplug the ethernet cable coming from the ISP (Internet Service Provider’s) Router and plug back to any other available 1 in-12 ports as highlighted in the below screenshot.

Once plugged, you may try to hard factory reset the RUCKUS ICX-7150-C12P Switch following the guidelines outlined in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

After hard reset try to IP scan and check if you see any IP address gets assigned to the Switch.

If that doesn’t work and there is no IP address of the Switch, the only way to get the CLI access is via console cable. Please refer to the console article shared in my previous post and reset the username/password.

Please note, to gain CLI access via console cable doesn’t require an IP address of the Switch.

As you don't have Type-C cable, you can check using an ethernet cable connecting to the alternate console port on the Switch (Port no. 15 in the below screenshot) that does the same function as the USB type-c port on the Switch.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

ksteph3 · ‎09-05-2024

When you click on that pending switch, it asks for the IP address. I don't have access to the switch to provide a further screenshot at the moment.

Imran_ruckus · ‎09-05-2024

Hi @ksteph3

Thank you for the response.

Please log into your RUCKUS Account on the portal and upload the pictures/screenshots. Refer to the below screenshots for the same.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Imran_ruckus · ‎09-06-2024

Hi @ksteph3

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Imran_ruckus · ‎09-09-2024

Hi @ksteph3

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

ksteph3 · ‎09-09-2024

This can be closed

CommScope RUCKUS Community Forums

ICX-7150-C12P not pulling IP address, can't access console