CommScope RUCKUS Community Forums

Pwilsop8 · ‎05-21-2023

Hi there, I recently purchased a home with a ruckus icx 7150 switch. There are no status lights on the unit, and I can’t console in to the device. I’ve tried to reset the device and changed power cords and plugs. Requesting an RMA.

Jayavidhya · ‎05-22-2023

Hi @Pwilsop8

Hope you are doing well!

Based on the images and the troubleshooting you have done it seems that this unit is totally dead.

This unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community

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CommScope RUCKUS Community Forums

ICX 7150-C12P (no power, no status lights)