ICX 7150-C12P ethernet switch is not powering on.

[bjrobinson08]

I have a Lennar home. Our Ethernet switch is not working properly. I have tested the outlet and it has 120VAC power. The unit does not have any lights on it. The status button does not provide any help, again no lights. When I unplug and plug the unit back in, it lights up briefly for a moment. It seems that the switch cannot hold power. 

Please advise. 

Model: ICX 7150-C12P

S/N: ***********

[Imran_ruckus]

Hi @bjrobinson08 

Thank you for your response.

Apologies, but as part of our process, we require a video recorded in the same manner as shown in the example videos provided in the Google Drive link shared in my previous post.

Kindly record and upload the video accordingly, as we will not be able to proceed further without it.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bjrobinson08]

https://drive.google.com/file/d/1RAfKrSVWMYp7HcQywpLKiw1o6uHtNLE7/view?usp=drive_link 

[Imran_ruckus]

Hi @bjrobinson08 

Thank you for your response.

I’m unable to access the Drive link you shared due to permission restrictions. Could you please either provide me with access or upload the video using the link I shared earlier?

Thank you once again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bjrobinson08]

I shared the video with you. You now have access. You can use the same link. 

https://drive.google.com/file/d/1RAfKrSVWMYp7HcQywpLKiw1o6uHtNLE7/view?usp=drive_link

[Imran_ruckus]

Hi @bjrobinson08 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. 

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support