ICX-7150-C12P Switch suddenly stopped working, no power, no light, no connection

[EchoPine87]

Hi all,

Similar to another recent report I saw here.

Since last night, our Ruckus switch has stopped working, it no longer powers the hardwired Ring Doorbell, Smart Hub, or Kevo lock. The device won’t power on at all. I’ve tried rebooting it, plugging it into different outlets, but nothing works. We haven’t had any power outages or surges in the house nor in the area.

The only thing I notice is a single green flash on the panel when it’s first plugged in, then nothing. Same behavior every time I try. This unit came with our Lennar home, purchased in 2018, and it’s been working fine until now.

Any suggestions on what to do next? Is it time for a replacement? Thanks!

[Imran_ruckus]

Hi @EchoPine87 

Greetings!

Thank you for contacting the RUCKUS Lennar Home Community. I hope you are doing well.

I noticed that you have submitted another post on the Lennar forum regarding this issue. Please refer to the following link and continue the discussion within that thread. One of our engineers, Pinky, will be assisting you there:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P-Switch-suddenl...

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community Support