Ruckus WiFi knocked everthing offline after a storm

[TriciaT]

Lennar home, second owner. Lennar set up the smart home system when it was built in 2019. After a power outage 2 weeks ago my ruckus network hasn't been the same and has knocked everything offline. My internet is fine BUT Wifi I guess is not working as it reads all my things are offline. My ring is not working at all. I am not even sure how to reset the Ruckus. I am not sure what to do or if this is a hardware problem. Please help.

[Imran_ruckus]

Hi @TriciaT 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS devices after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help us with ALL the requested information, and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[TriciaT]

RuckusAccess point

[Imran_ruckus]

Hi @TriciaT 

Thank you for your response and for sharing the details.

Based on the current LED status of the RUCKUS ICX-7150-C12P Switch, the device appears to be functioning normally. However, it is possible that the switch ports have entered a disabled state, which is likely preventing the Access Point from receiving power. To resolve this, the ports will need to be manually enabled via the command line interface.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for step-by-step instructions to address this issue:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Feel free to reach out if you need any assistance during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[TriciaT]

So I just noticed that there was black smoke as if something had surged and when I looked behind it the wall had smoke marks? How do we get replaced and who do we get to install?