ICX 7150-C12P Switch Stopped Working

[c319917]

The switch stopped working after 7 years. There were no lights from the switch, nor from the router on the ceiling. I read the posts from other owners with similar problems. I unplugged the power cord and plugged back in twice, but still there were no lights. Please help.

[Imran_ruckus · Accepted solution]

Hi @c319917 

Thank you for the response and the update.

Great!!! Glad to know that the issue is now resolved. Now the RUCKUS Switch and AP have normal light status.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[c319917 · Accepted solution]

Hi Pinky,

Thank you kindly for the follow up.

The switch is still working fine. I will definitely go back to this post if I have another problem with any Ruckus equipment. This is an excellent support.

Best regards,

[pinky_ruckus]

Hi @c319917 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[c319917]

Good Afternoon,

I uploaded the video file as instructed. Please let me know if you have any more instructions.

Thank you very much.

[pinky_ruckus]

Hello @c319917 ,

Thank you for sharing the video.

Could you please share a clear video as shared in the example video in the Google drive?

Also, please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community. 

[c319917]

Hi Pinky,

I uploaded the video as instructed. Now, I saw the 2 green lights on the switch; I then reconnected all the cables, and the switch is working again. I guess the switch shutting off because of the overloaded circuit. I now use a separate outlet for the switch alone. Hopefully, it will work fine from now on.

Thank you very much for your help.

[pinky_ruckus]

Hello,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and the Switch is back online and working.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.