ICX 7150-C12P Not Functioning

[Akhen]

Hi,

My ICX 7150-C12P doesn't seem to be working. I tried unplugging it and replugging it in, also while depressing the Reset Switch with a SIM Card Ejector. No lights are coming on.

Should I RMA it via this website? https://support.ruckuswireless.com/contact-us

Let me know, thanks.

[pinky_ruckus]

Hi @Akhen ,

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Akhen]

Thanks Pinky,

I did the RMA Request via Chat as you suggested, and I got an email saying my Support Case has been opened.

Now I just wait for somebody from Ruckus to contact me via email, right?

Thanks again.

[pinky_ruckus · Accepted solution]

Hello @Akhen ,

Thank you for the response.

The RMA team will update you with an email regarding the update.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home COmmunity