ICX 7150-C12P – No PoE output, need RMA confirmation

[jonisradical]

I’ve got an ICX 7150-C12P (12-port PoE+ compact switch with 2x1G SFP) that stopped providing PoE to any of my access points. Data connectivity still works fine on all ports, but none of them are delivering power anymore.

The device page on the Ruckus support portal shows it’s under Limited Lifetime Warranty (coverage through Jan 15, 2031), but I don’t have an active support contract. I’ve already verified cables, access points, and firmware — so it looks like a hardware fault.

Can someone from Ruckus (or anyone familiar with the process) confirm if I can still submit an RMA under the Limited Lifetime Warranty without an active support contract? And if so, what’s the correct way to start that request — directly through the portal or by email?

Thanks in advance for the help, trying to get PoE back online ASAP.

[Imran_ruckus]

Hi @jonisradical 

Thank you for your response and for providing the information.

Could you please share a clear, full picture of the Switch showing the PWR, SYST, and other LED indicators? (Please refer to the screenshots below for reference.)

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jonisradical]

Pictures from the top side and bottom so you can see the lights.

[Imran_ruckus · Accepted solution]

Hi @jonisradical 

Greetings!

Thank you for your response and for sharing the information.

Based on the picture you provided, the RUCKUS ICX-7150-C12P Switch lights appear to be in a normal state.

Please try disconnecting the Access Point cable from the RUCKUS ICX-7150-C12P Switch and reconnect it to any other available 1 in-12 ports on the switch. Then, check if the PoE functionality resumes. (Refer to the screenshot below.)

If the issue persists, it’s likely that the PoE ports are in a disabled state and need to be re-enabled by following troubleshooting steps. You can refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed guidance:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Please let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jonisradical]

They were disabled. I re enabled them, reset the switch multiple times and I'm getting this on SSH

Full data:

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 4 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/2 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/3 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/4 On Off 0 15400 n/a n/a 3 main supply voltage low
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 15400

telnet@ICX7150-C12 Switch#show chassis
The stack unit 1 chassis info:

Power supply 1 (AC - PoE) present, status ok

Fanless model

Slot 1 Current Temperature: 68.0 deg-C (Sensor 1), 10.0 deg-C (Sensor 2), 50.5 deg-C (Sensor 3), 55.5 deg-C (Sensor 4)
Slot 2 Current Temperature: NA
Slot 3 Current Temperature: NA
Warning level.......: 100.0 deg-C
Shutdown level......: 109.0 deg-C
Boot Prom MAC : 78a6.e12e.a0d0
Management MAC: 78a6.e12e.a0d0
telnet@ICX7150-C12 Switch#show power
Invalid input -> power
Type ? for a list
telnet@ICX7150-C12 Switch#^C
telnet@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.7 Build 021

Hardware
Version
----------------
V2R2

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
6 6 0 12 0 0 4

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 6 0.000 W 15.400 W

telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#show inline power capacity
Invalid input -> capacity
Type ? for a list
telnet@ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3234N0EX
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 13 minute(s) 27 second(s)
The system started at 00:02:05 GMT+00 Sat Jan 01 2000

The system : started=cold start

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/2 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/3 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/4 On Off 0 15400 n/a n/a 3 main supply voltage low
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 15400
--More--, next page: Space, next line: Return key, quit: Control-c

The three are the only access points requiring PoE, everything else is working fine. I've tried to reset the access points but they're not getting power to startup so they can't restart.

[jonisradical]

I ran through that, restarted multiple times to be sure it's not power looping. 

All data now:

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 4 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/2 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/3 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/4 On Off 0 15400 n/a n/a 3 main supply voltage low
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 15400

telnet@ICX7150-C12 Switch#show chassis
The stack unit 1 chassis info:

Power supply 1 (AC - PoE) present, status ok

Fanless model

Slot 1 Current Temperature: 68.0 deg-C (Sensor 1), 10.0 deg-C (Sensor 2), 50.5 deg-C (Sensor 3), 55.5 deg-C (Sensor 4)
Slot 2 Current Temperature: NA
Slot 3 Current Temperature: NA
Warning level.......: 100.0 deg-C
Shutdown level......: 109.0 deg-C
Boot Prom MAC : 78a6.e12e.a0d0
Management MAC: 78a6.e12e.a0d0
telnet@ICX7150-C12 Switch#show power
Invalid input -> power
Type ? for a list
telnet@ICX7150-C12 Switch#^C
telnet@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.7 Build 021

Hardware
Version
----------------
V2R2

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
6 6 0 12 0 0 4

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 6 0.000 W 15.400 W

telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#show inline power capacity
Invalid input -> capacity
Type ? for a list
telnet@ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3234N0EX
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 13 minute(s) 27 second(s)
The system started at 00:02:05 GMT+00 Sat Jan 01 2000

The system : started=cold start