Solved: RUCKUS Forums - Re: ICX 7150-C12P – No PoE output, need RMA confir...

jonisradical · ‎10-29-2025

I’ve got an ICX 7150-C12P (12-port PoE+ compact switch with 2x1G SFP) that stopped providing PoE to any of my access points. Data connectivity still works fine on all ports, but none of them are delivering power anymore.

The device page on the Ruckus support portal shows it’s under Limited Lifetime Warranty (coverage through Jan 15, 2031), but I don’t have an active support contract. I’ve already verified cables, access points, and firmware — so it looks like a hardware fault.

Can someone from Ruckus (or anyone familiar with the process) confirm if I can still submit an RMA under the Limited Lifetime Warranty without an active support contract? And if so, what’s the correct way to start that request — directly through the portal or by email?

Thanks in advance for the help, trying to get PoE back online ASAP.

Imran_ruckus · ‎10-31-2025

Hi @jonisradical

Greetings!

Thank you for your response and for sharing the information.

Based on the picture you provided, the RUCKUS ICX-7150-C12P Switch lights appear to be in a normal state.

Please try disconnecting the Access Point cable from the RUCKUS ICX-7150-C12P Switch and reconnect it to any other available 1 in-12 ports on the switch. Then, check if the PoE functionality resumes. (Refer to the screenshot below.)

If the issue persists, it’s likely that the PoE ports are in a disabled state and need to be re-enabled by following troubleshooting steps. You can refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed guidance:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Please let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Imran_ruckus · ‎10-29-2025

Hi @jonisradical
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

jonisradical · ‎10-29-2025

Yes it is a ruckus setup in a Lennar home.

Imran_ruckus · ‎10-29-2025

Hi @jonisradical

Greetings!!!

Thank you for the confirmation and reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with your RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

jonisradical · ‎10-29-2025

The lights for the actual connections that don't require POE are green, the ones going to an access point that's POE are amber, the ones that are going to an unused outlet are off.

ICX 7150-C12P – No PoE output, need RMA confirmation