ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

[PMcCaw]

Hi Ruckus Pack, 

I live in a Lennar Community, and have recently ran in to a problem with our ICX 7150-C12P-2X1G unit.

I am encountering this error on the unit: 
"System: U1-MSG: PoE Severe Error: PD on port 1/1/12 cannot be powered due to power being injected on another port of this unit. Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue."

I removed all the other devices were plugged into the unit, and test each AP individually, and I see the same error across different ports.  

I have tried power cycles and even factory resets to no avail, I was able to upgrade to the latest firmware, but it did not resolve the problem either.

Running Image Version: SW: Version 08.0.95jT211
Running Boot Image Version: 10.1.26T225, size=786944

Both of my APs are down due to no power.  I tested the AP with a separate power adapter and moving the ethernet cord to the non-PoE eth port on the AP, both AP came online. 

Any help would be appreciated.

Thank you,
Patrick

[Imran_ruckus]

Hi @PMcCaw 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[brad_hancock]

We had the same exact issue on one of our customer's 7150's today. Tried the same steps, no resolution. Support doesn't seem to know what the issue is, and we cannot start the RMA because they said they couldn't find the customer's serial numbers in their database. 

[Imran_ruckus]

Hi @brad_hancock 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @PMcCaw 

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[PMcCaw]

Hi Imran,

I tried to get the best picture I could and also mark the details on the second image.

Please let me know if this is what you are looking for, or if I need to retake them.

Thank you, for your help and assistance!

Patrick