Hello. I have been working with my local IT support for almost three weeks trying to figure out why my internet connection drops so many times a day. The individual I spoke with to day said that after all we have tried that it is time to reach out to Ruckus about my switch. He pulled up the logs for my switch and said it is "going up and down" and "disconnecting due to "heartbeat" loss way too often" (I have 306 notifications of this in the last 18 days). Can someone please assist me with this?
From the case description, I could understand that your ICX-7150-C12P Switch is disconnecting frequently and has connectivity issues.
This issue may happen when the Switch runs on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage may be) which may be running on a ‘Routing Code’ results in causing this issue.
You can take Console access to the switch in order to verify, if the switch is able to connect properly or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.
An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.
There we are going to see 2 important things the
-MAC address: Physical address of the device this never changes
- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)
Please follow the below steps:
To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
ICX7150-24P Router>enable (hit enter to accept the command) ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
There are Two ways to fix this issue:
I) How to Fix Routing code issues on Lennar Home users via CLI
If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.