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ICX 7150-12P Switch disconnecting multiple times a day

VDK
New Contributor

Hello. I have been working with my local IT support for almost three weeks trying to figure out why my internet connection drops so many times a day. The individual I spoke with to day said that after all we have tried that it is time to reach out to Ruckus about my switch. He pulled up the logs for my switch and said it is "going up and down" and "disconnecting due to "heartbeat" loss way too often" (I have 306 notifications of this in the last 18 days). Can someone please assist me with this?

24 REPLIES 24

Below is what came up in the Terminal app on my MacBook. Is this what you need?

 

Last login: Wed Feb 15 10:55:58 on console

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

Vongs-MacBook-Pro:~ VongNaomiMartinez$ 

Vongs-MacBook-Pro:~ VongNaomiMartinez$ ssh admin@10.7.6.11

The authenticity of host '10.7.6.11 (10.7.6.11)' can't be established.

RSA key fingerprint is SHA256:GxyvCK49cCdzUIFyIH9r+G8WGUN7RrE4JC8InH6I/yo.

Are you sure you want to continue connecting (yes/no/[fingerprint])? yes

Warning: Permanently added '10.7.6.11' (RSA) to the list of known hosts.

Password:

Password:

SSH@ICX7150-C12 Switch>enable

No password has been assigned yet...

SSH@ICX7150-C12 Switch#show version

  Copyright (c) Ruckus Networks, Inc. All rights reserved.

    UNIT 1: compiled on May 17 2021 at 06:38:01 labeled as SPS08095d

      (31457280 bytes) from Primary SPS08095d.bin (UFI)

        SW: Version 08.0.95dT211 

      Compressed Primary Boot Code size = 786944, Version:10.1.19T225 (mnz10119)

       Compiled on Tue Feb  2 11:21:45 2021

  HW: Stackable ICX7150-C12-POE

========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3802S030

      Software Package: BASE_SOFT_PACKAGE   

      Current License: 2X1G  

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

========================================================================

 1000 MHz ARM processor ARMv7 88 MHz bus

    8 MB boot flash memory

    2 GB code flash memory

    1 GB DRAM

STACKID 1  system uptime is 1 day(s) 2 hour(s) 13 minute(s) 14 second(s) 

The system started at 09:31:29 GMT+00 Mon May 17 2021             

The system : started=warm start   reloaded=by "reload"                                                                              

SSH@ICX7150-C12 Switch#inline power

Incomplete command.

SSH@ICX7150-C12 Switch#show inline power

Power Capacity:    Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 12 times

 Port Admin Oper    ---Power(mWatts)---  PD Type  PD Class     Pri  Fault/

     State State   Consumed  Allocated                             Error

-----------------------------------------------------------------------------

  1/1/1 On Off            0          0  n/a      n/a            3  n/a

  1/1/2 On On          3100      15400  2P-IEEE  Class 3        3  n/a

  1/1/3 On Off            0          0  n/a      n/a            3  n/a

  1/1/4 On On          3200      15400  2P-IEEE  Class 3        3  n/a

  1/1/5 On Off            0          0  n/a      n/a            3  n/a

  1/1/6 On Off            0          0  n/a      n/a            3  n/a

  1/1/7 On Off            0          0  n/a      n/a            3  n/a

  1/1/8 On Off            0          0  n/a      n/a            3  n/a

  1/1/9 On Off            0          0  n/a      n/a            3  n/a

 1/1/10 On Off            0          0  n/a      n/a            3  n/a

 1/1/11 On Off            0          0  n/a      n/a            3  n/a

 1/1/12 On Non-PD         0          0  n/a      n/a            3  n/a

-----------------------------------------------------------------------------

 Total                   6300      30800

SSH@ICX7150-C12 Switch#show interface brief

Port       Link    State   Dupl Speed Trunk Tag Pvid Pri MAC             Name

1/1/1      Down    None    None None  None  No  1    0   3420.e331.61c4                 

1/1/2      Up      Forward Full 1G    None  No  1    0   3420.e331.61c5                 

1/1/3      Down    None    None None  None  No  1    0   3420.e331.61c6                 

1/1/4      Up      Forward Full 1G    None  No  1    0   3420.e331.61c7                 

1/1/5      Down    None    None None  None  No  1    0   3420.e331.61c8                 

1/1/6      Down    None    None None  None  No  1    0   3420.e331.61c9                 

1/1/7      Down    None    None None  None  No  1    0   3420.e331.61ca                 

1/1/8      Down    None    None None  None  No  1    0   3420.e331.61cb                 

1/1/9      Down    None    None None  None  No  1    0   3420.e331.61cc                 

1/1/10     Down    None    None None  None  No  1    0   3420.e331.61cd                 

1/1/11     Down    None    None None  None  No  1    0   3420.e331.61ce                 

1/1/12     Up      Forward Full 1G    None  No  1    0   3420.e331.61cf                 

1/2/1      Down    None    None None  None  No  1    0   3420.e331.61d1                 

1/2/2      Down    None    None None  None  No  1    0   3420.e331.61d2                 

1/3/1      Down    None    None None  None  No  1    0   3420.e331.61d3                 

1/3/2      Down    None    None None  None  No  1    0   3420.e331.61d4                 

mgmt1      Down    None    None None  None  No  None 0   3420.e331.61c4                 

SSH@ICX7150-C12 Switch#

Hi VDK

Greetings of the day!!!

Hope you are doing well!!!

Thank you for the requested information you shared.

Yes, this is the information I needed.

As we can see the Ports are "operating" to transmit a speed of 1Gbps which is the correct speed (Please refer to the below screenshot). Which states that there are no Speed transmission issues between the ICX-7150-C12P Switch and Access Points

Imran_ruckus_0-1676584850821.png

Now, could you please enter the below commands in the same MAC Terminal and share the output of each command?

Note: Hit Enter to accept each command

enable

show flash

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

 

Thank you again for your patience.

 

Best regards,

Imran Sanadi

Lennar Home Community.

Hello. Here are screenshots of the commands entered in Terminal. The switch rebooted. Anything additional I need to check at this point?

 

Image 2-16-23 at 3.19 PM.jpgImage 2-16-23 at 3.19 PM.jpg

Here are the screenshots of my both AP information on the dashboard.

Image 2-16-23 at 3.03 PM.jpgImage 2-16-23 at 3.03 PM.jpg

Hi VDK

Thank you for the response and for sharing the requested information.

As we could see from the below screenshot, second both the partitions are on SPS code. However, they were in different versions (as highlighted in the below screenshot).

Now we have copied both the partitions on the same version by performing the command ‘copy flash flash secondary’. (You could check once again by performing the command ‘show flash’). It should not cause any issues now.

Imran_ruckus_0-1676587142651.png

Now, please observe the connectivity and speed issues.

Let me know if you have the same issues or any queries.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.