12-09-2022 04:31 AM
I was told by agent that my ruckus needs to be replace. I follow all instructions from the email and the was instructed to come here. Help please!
12-09-2022 04:49 AM
Hi @Rosselynn
What device do you need to replace or is it faulty?
We have to confirm the troubleshooting or do to really diagnose that it is faulty.
Best Regards
Fernando Vasquez
12-16-2022 02:36 PM
PoE has failed
Description: Confirmed no power to APs on any ports after extended shutdown
Priority: P3
12-16-2022 03:08 PM
Hi @ Rosselynn
If you have confirmed that the switch no longer provides PoE, but it works fine for data, we need you to access the switch, and try to enable it again first in case the problem is just to enable PoE again, if it is not the root of the problem you should provide the logs, so we can confirm if the problem can be fixed or not, let me add a guide that will provide you the step by step.
Best regards,
Yarenis Hernández.
Technical Support Engineer | L2 TAC Wired
12-23-2022 12:44 PM
Hi, thank you for the response. Is this process put in place so owners get tire of the back and forth messages?
I'm not getting anywhere. I was told by the agent on the phone, whom ran the diagnostic, that the unit needs to be replaced. I received specific instructions on what to send in order to get this resolve and all I get is more instructions that are very difficult to follow. If the intentions are not to replace the unit, please say so.
Thank you.