Lennar Home. My ICX 7150 has failed. Probably due to the power outage. I need a new one. I tried to file a claim. After entering all the information I received an automated response that my serial # is not registered. Is there a way to speak with a human?
Based on your troubleshooting you have done , since there are no lights on the ICX 7150-12P, ensured is connected to a well know power outlet this unit must be RMA ( return merchandise authorization ) in simple words replace it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.
I have established a case. I went back into the chat and tried to input my information for the RMA. I checked and rechecked my shipping information. However it keeps giving me an error message and I can't see any errors. So Fetch just keeps asking me for the shipping info. I don't even know if I should be doing that or if, now that I have a case established, I will receive communications from Support. I find this whole process very challenging and frustrating for me. Can you help me out?