Lennar Home. My ICX 7150 has failed. Probably due to the power outage. I need a new one. I tried to file a claim. After entering all the information I received an automated response that my serial # is not registered. Is there a way to speak with a human?
One of my expert neighbors, who is a configuration architect, came over and plugged into it and confirmed the hardware is shot. I need a new Ruckus. Is there a way to find out if I have any warranty coverage?
But this is what I said. There are no lights on Ruckus device. There is nothing I can check on the device. It is dead. the power source/receptacle is good. It has 120 vac. I did utilize another receptacle to make sure. The Ruckus still did not power up.
Because the unit hardware has failed I cannot run diagnostics.
Please advise where I go from here. How do I resolve this problem?