CommScope RUCKUS Community Forums

rahulmandava · ‎06-21-2023

I had power trips and fluctuations yesterday 4-5 times. Since then switch is not working properly. Internet is very slow and connection drops intermittently. Tried restarting modem, router and switch no use still the same.

My setup : Modem -> Wifi Router -> Ruckus switch -> zoning points one in each floor.

Any help is much appreciated!!

Imran_ruckus · ‎08-07-2023

Hi @rahulmandava

Greetings!!!

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS if your issue gets resolved.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

rahulmandava · ‎07-05-2023

Hi Deepu,

I tried the web GUI option shared above, but issue still persists. Could you please help me the next steps?

rahulmandava · ‎08-02-2023

Can someone help me here ? I am not getting any response from last few weeks. I have setup temporary wifi bypassing ruckus, this is so annoying that it is not working in the first place and not getting support in the forum and no way to contact support directly.

Imran_ruckus · ‎08-02-2023

admin test

rahulmandava · ‎08-02-2023

Hi Imran, not sure what is your reply pertaining to. But the problem is I am still having the issue, as I mentioned in one of my replies earlier, I tried the web GUI option that one of your colleague suggested. Still ruckus is not working as expected or before. Please let me know what else I can try? If we can schedule a call that will be great as I have been facing the issue since more than a month and still no resolution.

Imran_ruckus · ‎08-02-2023

Hi @rahulmandava

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

I will assist you step by step, please don’t mind if any steps get repeated.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

I had power fluctuations few times and switch isn't working properly since then (very slow & drops)