I had power fluctuations few times and switch isn't working properly since then (very slow & drops)

[rahulmandava]

I had power trips and fluctuations yesterday 4-5 times. Since then switch is not working properly. Internet is very slow and connection drops intermittently.  Tried restarting modem, router and switch no use still the same.

My setup : Modem -> Wifi Router -> Ruckus switch -> zoning points one in each floor.

Any help is much appreciated!!

[rahulmandava]

I have tried again and it is the same. I am getting below page for all the urls. Maybe your hyperlink is not having complete url ?

The page you are trying to access was not found. Please check your URL for typos and try again.

[rahulmandava]

I tried the web GUI options shared above, but still the issue is not resolved. Could you please suggest what else I can try?

[Deepu]

Hi Rahulmandava

I have verified the links which is working fine , could you please clear the browser cache and history and try to access the link .

Regards ,

Deepu Sekar 

[rahulmandava]

Can someone help me here ? I am not getting any response from last few weeks. I have setup temporary WIFI bypassing ruckus, this is so annoying that it is not working in the first place and not getting support in the forum and no way to contact support directly.

[Imran_ruckus]

Hi @rahulmandava 

Greetings!!!

Thank you for contacting Lennar Home Community.

Apologies for any inconvenience caused.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS setup is not working after a power outage.

We will check some configurations on the Switch, please follow the below steps to check the same. 

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.