I am unable to connect to any device using Ruckus access points.

[MohitJain]

I am unable to connect to any device using Ruckus access points. Is there anything that needs to be corrected or is it Device issue?

[Imran_ruckus]

Hi @MohitJain 

Thank you for the information and update.

Please enter the below commands in to CLI and share the output.

Note: Hit Enter to accept each command 

enable

show version

show flash

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Imran_ruckus]

Hi @MohitJain 

Thank you for the information.

Please make sure the management approval is enabled (as described in the below link) and reboot your Switch once. And please check the unleashed dashboard after the reboot.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

And as I see you have upgraded your Switch on 08095h (please refer to the below screenshot). Please upgrade the Switch on a stable version which is is 8095g (08.0.95g) as suggested in the previous upgrade post.

To avoid such issues, I would suggest upgrading your Switch to the recommended stable version for now, which is 8095g (08.0.95g)-

Please follow the Upgrade process and share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[MohitJain]

As suggested, I have upgraded switch to SPS08095g

Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3823Q2RH
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

Also, I am able to login to switch though web but still getting same error message while adding switch via unleashed portal. Auto Approval is already enabled.

Thanks,

Mohit Jain

[MohitJain]

output of"show who" command:

Console connections (by unit number):
1 established, privilege super-user
30 minute(s) 58 second(s) in idle
Telnet server status: Enabled
Telnet connections (inbound):
1 established, client ip address 192.168.1.114, privilege super-user
using vrf default-vrf.

you are connecting to this session
3 second(s) in idle
2 closed
3 closed
4 closed
5 closed
6 closed
7 closed
8 closed
9 closed
10 closed
Telnet connections (outbound):
11 closed
12 closed
13 closed
14 closed
15 closed
SSH server status: Disabled
SSH copy-received-cos status: Disabled
SSH connections:
SSH connections (inbound):
1 closed
2 closed
3 closed
4 closed
5 closed
6 closed
7 closed
8 closed
9 closed
10 closed
SSH connection (outbound):
11 closed
12 closed
13 closed
14 closed
15 closed
16 closed
17 closed
18 closed
19 closed

Thanks,

Mohit Jain

[Imran_ruckus]

Hi @MohitJain 

Thank you for the information.

As I can see from the ‘show who’ command output you shared, the SSH server status is Disabled. (Please refer to the below screenshot)

To enable the same, please refer to the below video and follow the process up to 2:30 mins

https://www.youtube.com/watch?v=F1_tLiGEGAQ

Please follow to the above process and once again confirm if the SSH status is enabled from the ‘show who’ command. Once it is confirmed, please check the Switch status on the Unleashed dashboard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.